PrashantNews
The Uttarakhand Power Corporation Ltd (UPCL) is trying hard to improve the consumer services through operation of centralized call center, self-service mobile app and organizing mega camps in the state.
For quick resolution of electricity related problems of consumers, 24×7 centralized call center located at UPCL headquarters is being operated regularly, top company officials said.
The call center works in three shifts continuously. At present, 105 operators are working in the center, including 63 male and 42 female operators. Now consumers can also get information related to smart meter system by contacting toll free number 1912.
Apart from this, all electricity related complaints coming from the entire state are monitored in the center and forwarded to the concerned department for action. As soon as a consumer lodges the complaint, the complaint number is generated and the consumer can also track his complaint through the self-service mobile application and get information about the status.
Besides the self-service mobile app, consumers can also register their complaints through various online mediums such as UPCL website (www.upcl.org), email (customercare@upcl.org) and by calling on toll free number 1912. “More than 500 consumers are getting their electricity related problems resolved through the centralized call center every day,” a top UPCL official said. Till November, all the complaints received regarding the disrupted power supply have been resolved and the remaining complaints related to commercial and line shifting, changing meters, installing poles in long spans etc. will be resolved in a timely manner in the coming days.
In case the complaints of consumers are not resolved promptly, they can also register their complaint by visiting the local complaint centers of UPCL.
Besides this, UPCL Managing Director Anil Yadav directed all the regional officers to ensure that all the Consumer Service Centers/Revenue Collection Centers of UPCL have safe and comfortable sitting places for the convenience of disabled people, women and senior citizens, separate line for paying bills.